Privacy policy

INFORMATION WE COLLECT

ONE BOARDSHOP may collect personal information when you:

• Purchase, order, return or exchange any of our products online or in one of our stores;
  • Contact ONE BOARDSHOP customer service representatives or other employees by e-mail, phone or in one or our stores;
  • Visit our websites;
  • Enter into a contest, an event or respond to one of our surveys;
  • Apply for employment or accept employment.

ONE BOARDSHOP may also collect personal information from public sources and from third-parties where permitted by law.

Personal Information Collected Online

1. Information You Provide

If you choose to purchase products online from the ONE BOARDSHOP website you will need to create an ONE BOARDSHOP Customer Account and provide the following information and/or other specific information so that we can fulfill your order accurately:

• First and Last Name
  • First and Last Name of person authorized to pick-up the product (if other than yourself)
  • Contact Phone Number(s)
  • Shipping & Billing Addresses
  • Email Address
  • Payment Information

 When creating your ONE BOARDSHOP account you may also be able to provide extra information to help us deliver a better online shopping experience:

• Gender
  • Date of Birth

2. Information Collected Automatically

When you visit the ONE BOARDSHOP website, contact ONE BOARDSHOP by e-mail, or interact with ONE BOARDSHOP online advertising, ONE BOARDSHOP may collect certain information by automated means, using technologies such as cookies, Web server logs, and Web beacons. This information may be used to provide a better-tailored and more personalized shopping experience, and for market research, data analytics, and system administration purposes. For instance, ONE BOARDSHOP may use this information to determine whether you've visited our website before or if it is your first visit, to store your preferences and settings, to provide sign-in authentication, and for compliance with our legal obligations, policies, and procedures. ONE BOARDSHOP may also collect data about your activities on our websites for use in providing advertising tailored to your individual interests.

The ONE BOARDSHOP website may use cookies and other types of local storage (such as browser-based or plugin-based local storage). Cookies are small data files that reside in your computer's memory that help us deliver the best possible online shopping experience. This is standard practice for all e-commerce websites. Cookies facilitate every aspect of your shopping experience on ONEBoardshop.com, from browsing and choosing products to ensure your order is processed accurately. ONE BOARDSHOP may use “session” cookies (which do not remain on your computer after you close your browser) and “persistent” cookies (which do remain on your computer until you delete them or they expire.) Your browser may provide the ability to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that if you disable cookies, you may not be able to use all of the features and functions of our website.

ONE BOARDSHOP may also use third-party Web analytics services on its website, such as those provided by Google Analytics, to help us analyze how users use our website. These providers may collect various data points associated with your visits to our website, including your IP address, and they may place cookies to help with the analysis.

HOW WE USE INFORMATION

ONE BOARDSHOP may use your personal information for a number of different business purposes, for example to:

• fulfill orders and requests for products, services or information;
  • process returns, exchanges and layaway requests;
  • detect and protect against fraud and error;
  • establish and manage your accounts with us;
  • track and confirm online orders;
  • Ship & deliver products;
  • track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
  • market and advertise products and services;
  • communicate things like special events, promotions and surveys;
  • tailor our online content or in-store offerings to you based on your interactions with us and your preferences;
  • conduct research and analysis;
  • operate, evaluate and improve our business.

HOW WE SHARE INFORMATION

ONE BOARDSHOP does not sell its customers’ personal information to any other party. However, in the normal course of business, we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law.

Service Providers

ONE BOARDSHOP may use third parties to manage one or more aspects of our business operations, including the processing or handling of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.

HOW WE STORE AND PROTECT INFORMATION

We maintain appropriate safeguards and current security standards to protect your personal information against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords, and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed.

SSL Technology

Our website uses encryption technology, such as Secure Sockets Layer ("SSL"), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. We do not store any credit card information on our web servers. Your credit or debit card information is securely transmitted to our payment processing provider and processed in the same way it would be if you would physically be in one of our stores.