Shipping policy
Last updated: November 5, 2026
Thank you for shopping with ONE Boardshop. This policy explains our shipping arrangements and what to do if there is a problem with your delivery. Nothing in this policy limits your rights under applicable Canadian consumer protection laws.
1. Where we ship
We currently ship within Canada. Online orders are fulfilled from ONE Boardshop Kelowna, 2330 Highway 97 North, Kelowna, BC V1X 4H8, Canada.
Available services and any product or destination restrictions are shown at checkout. If we cannot fulfil an accepted order, we will contact you and provide the refund or other remedy required by law. Local delivery and online in-store pickup are not currently offered.
2. Order processing
Orders are usually shipped within 24 hours, or on the next business day, excluding weekends and statutory holidays. If there is an issue with stock availability or payment, we will contact you. Processing time is separate from carrier transit time.
Any different processing arrangements for a pre-order, backorder or particular product will be disclosed before purchase. We will contact you if we become aware of a material delay. Contact us before ordering if you need delivery by a particular date.
3. Shipping methods and charges
Our current shipping options include:
- Standard shipping: $22.50 CAD, with free Standard shipping on qualifying orders of $99.00 CAD or more, as calculated and displayed at checkout.
- Canada Post Expedited Parcel: carrier-calculated charges shown at checkout.
- UPS Expedited: carrier-calculated charges shown at checkout.
Available options and carrier-calculated charges depend on your address and shipment details. Free Standard shipping does not make other delivery services free. Check your order summary for the shipping charge before submitting your order.
Applicable sales taxes are displayed before purchase. Advertised prices include mandatory fixed charges that must be included under applicable law. The price and shipping charge agreed for an accepted order will not be increased without your agreement where required by law.
4. Delivery times and tracking
Delivery time depends on the destination and selected service. Where a carrier transit estimate is displayed at checkout, it generally begins when the carrier receives the package and does not include our processing time. Standard shipping does not currently display a fixed transit estimate; contact us for an estimate for your destination.
We provide shipment and tracking details using the contact information supplied with your order where supported by the selected service. Tracking may not update until the carrier scans the package.
Weather, carrier disruptions and other circumstances may affect delivery. Estimates are not guarantees unless expressly stated otherwise. Delays do not remove your legal rights to cancel or obtain a refund. Any delivery or supply date agreed for your order remains subject to applicable law.
5. Customs and import charges
Our current shipping arrangements are domestic, from Canada to Canadian addresses. We do not charge customers customs duties or import brokerage fees for these domestic shipments. Applicable Canadian sales taxes are disclosed at checkout.
6. Address accuracy
Check your shipping address before submitting your order. Contact info@oneboardshop.com as soon as possible if a correction is needed. We will try to accommodate changes before dispatch but cannot guarantee redirection once a package is in transit.
If a package is returned because of an incorrect address you supplied, refusal or non-collection, we will contact you about the options. Any proposed redelivery charge will be explained before you agree to it. We will not apply prohibited deductions or charge you to correct a delivery error caused by us.
7. Lost, damaged or incorrect orders
Contact us if your order is missing, arrives damaged or contains incorrect products. Include your order number and a description of the problem. Photographs of damage and packaging can help where reasonably available. Retain damaged products and packaging while we advise you on next steps, where reasonably practicable.
For shipping arranged by us, risk of loss or damage remains with ONE Boardshop until delivery to you or a person you authorize to receive the order. We coordinate any necessary carrier investigation and provide the remedy required by applicable law. You do not need to resolve our carrier claim yourself before exercising your legal rights.
A tracking entry marked “delivered” does not prevent you from reporting a delivery problem for investigation. We ask that you report problems promptly, but this does not shorten any statutory claim period.
8. Changes, cancellations and delayed orders
Contact us as soon as possible to request a change or cancellation. We may be able to accommodate voluntary requests before fulfilment begins. Once an order is in transit, we may be unable to redirect or stop it.
This does not limit statutory cancellation rights, including rights arising from late delivery, non-delivery, missing required information or another qualifying circumstance. We honour those rights and issue statutory refunds within the applicable legal deadline, including amounts the law requires us to return and without prohibited deductions.
We will not substitute store credit where the law requires a monetary refund. Return arrangements following a statutory cancellation are handled in accordance with applicable law.
9. Returns after delivery
For voluntary returns and exchanges, review our Return and Refund Policy. Final-sale terms and voluntary return restrictions do not override your rights concerning defective, misdescribed or otherwise non-compliant goods.
10. Contact us
ONE Boardshop
2330 Highway 97 North
Kelowna, BC V1X 4H8, Canada
Email: info@oneboardshop.com
Telephone: 250.763.1338